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Insurance

Insurer Success in Cutting Phishing Claims by Nearly 89%

Understanding the Risks in the Cyber Insurance Landscape

  • Phishing Payouts: Phishing is the #1 leading cause of payouts in cyber insurance, leading to escalating costs for insurance companies.
  • Lack of Training: The absence of cybersecurity awareness training for clients increases vulnerability to attacks and subsequent payouts.
  • Standardization Issues: Cyber insurance lacks standardized policy terms, causing confusion among policyholders. The absence of historical loss data makes accurate policy pricing and loss prediction challenging.
  • Regulatory Challenges: The regulatory landscape for cyber insurance is still evolving. Varying requirements across jurisdictions complicate operations for insurers in multiple regions.
  • Surge in Claims: Over the past 3 years, cyber insurance claims have increased by 100%, with payouts rising by 200%.

"Since integrating with Keepnet, we've seen a dramatic 89% reduction in cyber insurance payouts. This isn't merely a financial win; it stands as a testament to our commitment to client security and the trust they place in us.”

Since integrating with Keepnet Labs, we've seen a dramatic 89% reduction in cyber insurance payouts. This isn't merely a financial win; it stands as a testament to our commitment to client security and the trust they place in us.

- Oliver Abney, CISO of Insurance Partner

Total Cost Saved From Claims

Before Keepnet

After Keepnet

Median Cost of a Cyber Attack

$18,000

$18,000

Number of Claims Annually

1,644

180 (11% of 1,644)

Total Payout Annually

$29,592,000

$3,240,000

Reduction in Payout

-

89%

How Keepnet Helped

How the Insurer Strengthened Their Cybersecurity:

  • Revealing Breached Employees: Searched for leaked passwords and emails to check for compromised employees.
  • Phishing Reporting: Installed an AI-powered phishing reporting add-in for detection and response.
  • Identifying Risks: Identified risky behaviors, including falling for phishing scams and not reporting incidents.
  • Awareness Training: Implemented a training program using behavioral science techniques to promote secure behavior.
  • Email Security: Tested email security tools (SEGs) to find and fix vulnerabilities.
  • Threat Sharing: Updated threat-sharing policies to include attacker profiles and tactics, sharing this intelligence with policyholders and authorities.

Operational Results

  • Addressed human risk and the lack of detection and response capabilities within its client base.
  • Employees and policyholders identified phishing scams in 91% of phishing campaigns.
  • Created a security culture across policyholders that reduced the risk of data breaches.

Strategic Results

  • Reduced cyber insurance payouts by up to 89% by addressing human risks among policyholders.
  • Lowered the insurance claims from 1,644 to just 180.
    Improved incident response measures across the policyholders.
  • Helped policyholders’ employees to report phishing attacks actively.
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See what Keepnet would change for you

  1. Run multi-channel simulationsFrom email through to deepfake.
  2. See reporting outcomes and the behaviour scoreReporting, repeat behaviour and remediation, in one board report.
  3. Explore AI agents and automationSee how simulations, training and follow-up can run with less manual work.
Tom, Matt, Ellie and Shonna, the Keepnet team you will meet
Who you will actually meet
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Across UK and US time zones

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