| |  | Royal Mail Group Ltd | |
| |
|
|
| Your parcel is being held pending payment of a customs charge. |
|
|
|
|
| We attempted to deliver your parcel today, however it has been held at our distribution centre as a customs charge is outstanding. Please settle the charge to arrange redelivery. |
|
|
| Tracking Number
RM{RANDOM_NUMBER_3_DIGITS}GB | Customs Charge Due
£2.99 | | | | Payment Due By
{CURRENT_DATE_PLUS_10_DAYS} — After this date your parcel will be returned to sender. | |
|
|
|
| Payment can be made securely online. Once payment has been received, your parcel will be dispatched within one to two working days. |
|
|
|
|
| Scan to pay your customs charge |
|
|
|
|
| This email was sent to {EMAIL}. Royal Mail will never ask you for your full bank account or credit card details via email. If you believe you have received this email in error, please contact us immediately. | | | © 2026 Royal Mail Group Ltd. Registered in England and Wales. Registered Number 4138203. Registered Office: 185 Farringdon Road, London, EC1A 1AA. |
|
|
|