# Best Vishing Simulation Tools in 2026 (Compared)

Source: https://keepnetlabs.com/blog/best-vishing-simulation-tools
Published: 2026-08-31
Updated: 2026-09-29
Author: Ozan Ucar, Founder and CEO of Keepnet
Category: Security Awareness Training

> Comparing vishing simulation tools? See what makes a voice simulation realistic, how to evaluate vendors, and which approach fits your program.

**An enterprise vishing simulation tool needs four things: a two way conversation rather than a recorded message, a campaign manager built for voice rather than email with a phone field added, susceptibility reporting for the voice channel on its own, and a way for employees to report a suspicious call from the phone itself. Most awareness platforms cover email well and treat voice as an add on, which is why programs report one organization wide score and never see where the failure actually sits**.

Teams start looking for a vishing simulation tool after an incident that email controls were never going to stop. Someone took a call, believed it, and acted on it.

The data says this is the harder channel. In the 2026 Verizon Data Breach Investigations Report, phone-centric simulations show a median click rate of around 2 percent against roughly 1.4 percent for email, with phone-based failure about 40 percent higher (Verizon, 2026 Data Breach Investigations Report, p. 50). Keepnet contributed its own voice and SMS simulation data to that report and appears among the contributing organizations on page 118.

![Bar chart comparing median click rates in phishing simulations, showing about 1.4 percent for email simulations and about 2 percent for phone centric simulations, based on the Verizon 2026 Data Breach Investigations Report page 50.](https://timely-benefit-e63d540317.media.strapiapp.com/vishing_vs_email_simulation_click_rate_68fc62fb0c.png)

*Phone centric simulations fail at a higher median rate than email simulations (Verizon, 2026 Data Breach Investigations Report, p. 50).*

This page sets out what to compare, not who to buy. Where we describe our own platform we say so plainly, and the product pages linked throughout let you check it.

## What Makes a Vishing Simulation Realistic?

A recorded message is not a vishing test. In a real call the failure happens in the exchange: the caller answers a question, handles hesitation, applies pressure, and adapts. If the simulation plays a fixed recording, the employee is being tested on whether they hang up on a robot.

![Diagram comparing a recorded voice message that ends after playback with a two way simulated conversation where the employee answers, the caller responds and the call branches into collecting information, applying pressure or offering an incentive.](https://timely-benefit-e63d540317.media.strapiapp.com/recorded_message_vs_two_way_vishing_simulation_aeef43e648.png)

*A recorded message ends after playback. A real test continues into the exchange, where the failure actually happens.*

Three things separate a realistic voice simulation from a checkbox exercise.

The conversation adapts. The system responds to what the employee says rather than following a script to the end.

The pretext is local. A call that references the right department, the right internal vocabulary and the right currency lands differently from a generic script translated into the local language.

The scenario matches a real attack pattern. Help desk calls asking to enroll a new device, finance calls about a payment change, IT calls about a password reset. These are the shapes attacks actually take.

AI has moved this from theory to volume. Microsoft reports AI-automated phishing achieving a 54 percent click-through rate against 12 percent for standard phishing, roughly four and a half times higher (Microsoft Digital Defense Report 2025; Microsoft Incident Response and Defender dataset, not a global breach census). On the voice side, 35 percent of organizations report having been affected by deepfake incidents (Gartner, "Cybersecurity Trend: GenAI Breaks Traditional Cybersecurity Awareness Tactics", G00840678, January 2026, 2025 Gartner Cybersecurity Innovations in AI Risk Management Survey, n=302), while only 10 percent of leaders make deepfake recognition and reporting a program priority (Gartner, "6 Ways to Transform Your Cybersecurity Awareness Program", G00840741, March 2026, 2025 Secure Behavior Strategies Survey, n=65).

## How to Evaluate a Vishing Simulation Tool

Seven questions separate tools quickly.

![Vertical checklist of seven evaluation points for vishing simulation tools: two way conversation, a dedicated voice campaign manager, per channel reporting, reporting a suspicious call, one response queue, modular purchase and deployment scale.](https://timely-benefit-e63d540317.media.strapiapp.com/vishing_simulation_tool_evaluation_checklist_d38de6a2e5.png)

*Seven questions that separate vishing simulation tools quickly.*

Is the voice interaction a two way conversation or a recorded message? Ask for a live demo call rather than a video.

Does voice have its own campaign manager, or is it a phone number field bolted onto an email campaign? The difference shows up in scheduling, in call windows and in what you can report.

Is susceptibility reported for voice on its own, or folded into one organization wide score? A single average hides the channel that is actually failing.

How does an employee report a suspicious call? If the answer is "forward it to the mailbox", the process does not survive contact with a phone.

What happens to the report? It should land in the same queue as reported email so the response team works from one place.

Can you buy the voice module without the full suite, and can it run alongside the tool you already have? This decides whether you can pilot before you commit.

What does the vendor do about consent, recording and regional call rules? In regulated environments this decides whether the program can run at all.

## Vishing Simulation Tools Compared by Approach

Naming vendors ages badly, and capabilities change quarter to quarter. Comparing approaches lasts longer.

**Vishing simulation tools compared by approach**

| Approach                                               | What it does well                                                                                                  | Where it falls short                                                                                             | Best fit                                                                     |
| ------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------- |
| Dedicated multi-channel platform with two way AI voice | Voice has its own campaign manager and its own susceptibility reporting; scenarios adapt to what the employee says | Requires a real deployment to evaluate properly, a demo tenant will not show reporting at scale                  | Programs that already measure email and need the channel they cannot see     |
| Awareness suite with voice as an add on                | Single vendor, single invoice, familiar admin                                                                      | Voice usually inherits the email campaign model; susceptibility is often folded into one organization wide score | Teams whose main problem is training completion rather than channel coverage |
| Recorded message or robocall tools                     | Cheap and fast to run                                                                                              | Tests whether someone hangs up on a recording, not whether they comply in a conversation                         | One-off awareness moments, not measurement                                   |
| Manual or red team calls                               | Highest realism, expert-led                                                                                        | Does not scale, cannot be repeated often enough to show a trend, cost per call is high                           | Annual assessments and executive-level testing                               |
| Open source and self-built                             | Full control, no licence cost                                                                                      | Voice is the hardest channel to build; consent, recording and regional rules become your problem                 | Teams with in-house telephony and a tolerance for maintenance                |

## Which Approach Fits Regulated Industries and Large Deployments?

Two constraints usually decide it.

Scale changes the mechanics. Above a few thousand employees the question stops being "can it call" and becomes "can it schedule call windows across time zones, throttle volume, and report per department without an analyst rebuilding the export every month".

Regulation changes the pretext. In banking, insurance and healthcare the scenarios that matter are the ones the regulator already worries about: payment redirection, account takeover, identity verification at the help desk. A generic library will not contain them, so the ability to build your own scenario matters more than the size of the catalog.

The FBI's 2025 Internet Crime Report recorded 191,561 phishing and spoofing complaints, the most reported crime type, with 215.8 million dollars in losses (FBI Internet Crime Complaint Center, 2025 Internet Crime Report). Business email compromise losses reached 3.05 billion dollars in the same year, and the voice call is a common step in that chain.

## How Keepnet Approaches Voice Simulation

Voice is one of six channels Keepnet simulates from one platform: email, [voice, SMS, QR code, callback and deepfake](https://keepnetlabs.com/products/vishing). Each channel has its own campaign manager and its own reporting, so susceptibility is compared per channel rather than reported as a single organization wide number.

Voice simulations use two way AI conversations rather than a recorded message, because the failure mode in a real vishing call is the conversation and not the greeting.

Employees can report a suspicious SMS or call from the phone itself through the Keepnet SMS and Call Reporter, currently on the App Store for iPhone. Those reports land in [Incident Responder](https://keepnetlabs.com/products/incident-responder) next to reported email, and the underlying data can be exported through the REST API or pushed to a SIEM.

![Three step flow showing an employee receiving a suspicious call, reporting it with a single action from the phone, and the report arriving in the same security response queue as reported phishing emails, with no redirection to an email inbox.](https://timely-benefit-e63d540317.media.strapiapp.com/reporting_a_suspicious_call_to_one_queue_374eb3c746.png)

*A reported call should land in the same queue as a reported email, so the response team works from one place.*

Localization goes past translation. Templates are adapted per region, including subject lines, body copy, currency, date format and tone, so a scenario reads like something that would actually arrive in that market. The training library ships in 61 languages and templates can be adapted to others.

Every product can be bought on its own, and the platform runs alongside an existing awareness tool, so the voice channel can be added without replacing what already works.

## See It on Your Own Environment

The fastest way to compare vishing tools is to run one call against your own users and read the result. Book a 30 minute walkthrough and test the channel your current program cannot reach.

For a wider view, see our [comparison of phishing simulation tools](https://keepnetlabs.com/blog/best-phishing-simulation-tools), the [definition of vishing](https://keepnetlabs.com/blog/what-is-vishing) and our [step by step guide to running a voice phishing simulation](https://keepnetlabs.com/blog/how-to-run-voice-phishing-simulation-for-your-organization). Current plans are on the [pricing page](https://keepnetlabs.com/pricing).

## Frequently Asked Questions

### Which enterprise tools offer realistic voice phishing simulation for employees?

Look for four things rather than a vendor list: a two way conversation instead of a recorded message, a campaign manager built for voice, susceptibility reporting for the voice channel on its own, and in-phone reporting for suspicious calls. Keepnet covers all four and simulates voice alongside email, SMS, QR code, callback and deepfake from one platform.

### What is a vishing simulation?

A controlled voice phishing test. The organization places a simulated attacker call to its own employees, measures who complies, and turns the result into training. It is the phone equivalent of a phishing email simulation.

### Is a recorded message enough for a vishing test?

No. In a real vishing call the failure happens in the exchange, when the caller answers a question or applies pressure. A recording tests whether someone hangs up on a robot, which is not the behavior you need to measure.

### What is the best vishing simulator for regulated industries?

The one that lets you build your own scenarios. Regulated environments fail on specific pretexts such as payment redirection, account takeover and help desk identity verification, and a generic library will not contain them. Consent, call recording and regional calling rules also need to be configurable.

### Which vishing simulation platform suits 5,000 employees or more?

At that size the deciding factors are scheduling across time zones, call volume throttling, and reporting broken down by department without manual export work. Ask to see the reporting on a real deployment rather than a demo tenant.

### How do you measure whether vishing training is working?

Track susceptibility for the voice channel on its own, over time, and track how many people report the call rather than only how many failed. Completion rates do not measure this. 84 percent of leaders track training completion as a top metric (Gartner, G00840741, March 2026, n=65), while the human element appeared in 62 percent of breaches (Verizon, 2026 Data Breach Investigations Report, p. 12).

### Are voice attacks really harder to defend than email?

The measured difference is real. Phone-centric simulations show a median click rate of around 2 percent against roughly 1.4 percent for email, with phone-based failure about 40 percent higher (Verizon, 2026 Data Breach Investigations Report, p. 50).

### Can we run a vishing simulation alongside our existing awareness tool?

Yes. Keepnet runs next to an existing platform and products can be bought individually, so the voice channel can be added without replacing the tool you already use.

### How do employees report a suspicious call?

Through the Keepnet SMS and Call Reporter, currently available on the App Store for iPhone. An Android version is planned. Reports land in Incident Responder next to reported email, and the data can be exported through the REST API or pushed to a SIEM.

### What did Keepnet contribute to the 2026 Verizon DBIR?

Keepnet contributed its own voice and SMS simulation data and appears among the contributing organizations on page 118 of the report.